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Question
Jessica has been a loyal customer of the Deluxe Bank for over ten years. Over the years, she has never faced any major problems with the bank. However, when she applied for a house loan recently, her request was rejected. In response, Jessica closed her current account with the bank and switched to another bank. Her response best illustrates the phenomenon of _____.
A. psychological repression
B. emotional regression
C. psychological reactance
D. psychodynamics
E. psychodrama
Answer
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