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Question
Jo is asked an interview as to how she handled an unhappy customer in her previous job and how she might handle that same situation today. Jo has been asked a behavioral question.
Answer
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Related questions
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It is important to realize the value of follow-up, respect, and ______ in all aspects of your communication.
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______ communication becomes even more difficult to analyze with the lack of ______ cues in computer-mediated communication.
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Bruce is working hard to improve his professional communication, especially with technology. He tries to follow acceptable guidelines for communicating with technology. Bruce is remembering to think about ______.
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It is important to remember to think about professional ______ when communicating with technology.
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______ overload can negatively affect your work and health.
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New media are appropriate for sending routine and simple information, but face-to-face communication is better for complex, urgent, or controversial messages.
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New media are completely functional in their ability to transmit nonverbal cues of intimacy and familiarity.
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A listserv is a computer service that facilitates discussions by connecting people who share common interests.
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Think about an example where your space has been violated. What boundary or territory markers did you set up around you? Why were they not effective?
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Why do you think it is important to alter our facial expressions depending on the context of a situation? Under what circumstances would it be inappropriate to show your true feelings during an interaction?
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The ______ layer reveals how you feel about the other person; whether you like or dislike the other person, feel in control or subordinate, feel comfortable or anxious, and so on.
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Teddys career mentor has told him to be sure he pays attention to his physical appearance and artifacts when looking for a job and dress for success. Teddy has received an invitation to interview for a job and makes sure that he has the appropriate clothes and his shoes are shined. Teddy has decided to wear a short-sleeved shirt, which will allow his tattoos to be seen by the interviewer. Teddy does not consider the tattoos to fit into the category of artifacts. Teddy is correct in his assumption.
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When we think in terms of the warmth of an environment, we are focused on the temperature inside that space.
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Negative emotions and aggressive behavior of employees are two noticeable reasons for increased organizational costs.
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Shared understanding of what communication means and what constitutes appropriate communication are known as communication rules.
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Kinesics refers to how people use their voices to communicate and express themselves.
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Nonverbal communication cannot substitute part of a verbal message.
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More than half of interpersonal messages are conveyed nonverbally.
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Eye contact is a constitutive rule that counts as paying attention.
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With regard to nonverbal communication, the final step of the KEYS process suggests we do which of the following? a. evaluate the professional context b. inventory the types of nonverbal cues you display to others c. take an immediate reflexive inventory of both your nonverbal communication and your partners d. step back and reflect
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If we reduce the intensity of our facial expression connected to a certain emotion, it is known as which of the following?
a. masking
b. neutralization
c. haptics
d. deintensification
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Which layer of communication may include descriptive information such as the time of a meeting, a project due date, or the names of the coworkers assigned to a team?
a. relational
b. conceptional
c. redundant
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Hugs and kisses on the cheek might be exchanged using this type of touch.
a. social/polite
b. friendship/warmth
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What is the most basic principle in the consumer products industry?
a. The customer is always right.
b. Pander to the customer.
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______ is any assumption we make or attitude we have about a person, an issue, or a topic before we have heard all the facts.
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______ has changed not only the tools we use to listen but also when and where we use them, and even what we think about as we listen.
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______ listening asks you to evaluate the information being sent.
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Jim-Bob is a midlevel manager at a growing technology company and is always working to find out how things are going with the technicians and what materials, supplies, and other support they need to do their jobs to the best of their abilities. What Jim-Bob does not like are indirect and error-filled communication. Jim-Bob is an action-oriented listener.
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Listening involves just verbal communication.
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Increasing understanding of the nature of listening and its importance in the total communication process is one of the four major objectives that Gibbs, Hewing, Hulbert, Ramsey, and Smith (1985) assert that listening awareness and instruction can accomplish.