Question

Joe, an HR manager, responds to several routine calls that take up a considerable part of his working hours. He tasks his team of information technology experts to develop auto-response software that would reduce the number of times he has to be involved personally. In this scenario, Joe has made a __________ decision to implement a __________ decision.
a) difficult; complex
b) nonprogrammed; programmed
c) programmed; nonprogrammed
d) complex; difficult

Answer

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