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Question
John Bieland, the equipment buyer for Great Lakes Manufacturing, purchased two large riveting machines from Hoseke Corporation's sales representative, Lindell Ross. Because of a clerical error, the machines shipped a day later than scheduled, which put the delivery truck in the middle of a blizzard that shut down roads for several days. By the time the machines were delivered by Hoseke Corporation, they were a full week late. John Bieland sends an email to Lindell, cc'ing the CEOs of Great Lakes Manufacturing and Hoseke Corporation, expressing his dissatisfaction.How should Lindell respond to John's email?
A) He should send a reply immediately, explaining that the delay was unavoidable because of the weather.
B) He should email the CEO of Hoseke Corporation to explain the situation and the weather delay.
C) He should ask the head of the shipping department to reply to John and accept responsibility for the delay.
D) He should offer to replace the machines free of charge.
E) He should call John immediately to apologize for the late delivery.
Answer
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Related questions
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