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Question
Josephines T-Shirts faced a lot of complaints from customers when its recent batch of long-sleeved shirts was dispatched. The employees at Josephines T-Shirts, hence, had to rework on the returned items, and in some cases, the company had to even replace the faulty goods. In this case, the costs incurred by Josephines T-Shirts are an example of _____ costs.
a. prevention
b. appraisal
c. internal failure
d. external failure
Answer
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Related questions
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