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Question
Joshua who works for a telecom company was recently moved to a new project much after it started functioning. Joining in the middle of a fully functioning program made him feel lost and frustrated. Over lunch, Joshua shares his concerns with his colleague, Larry and states, "I do not know why I was moved into a project when it is so close to its completion. What is worse, I was not briefed about the details of the project. I do not know how I can help achieve the projects goals when I cannot understand the processes well." What should Larry say that will show that he understands and empathizes with Joshua's problem?
People with problems need first of all to know that they are having a rough time. In active listening, receivers actively demonstrate that they have understood a speaker by feeding back the literal meaning, the emotional content, or both. Larry could state, "It seems like getting you to join the project at such a later stage is being difficult for you." He could also ask for information or offer to help by stating, "Which processes are you finding particularly difficult?" or "Is there anything I can do to help?"
Answer
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