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Question
Josiah works as a guest relations executive at a five-star hotel. His current task is to see that a new guest, Mr. Burns, has a comfortable stay. Upon interacting with him, Josiah finds that Mr. Burns has a debating conversational style. Which of the following behaviors demonstrated by Mr. Burns most likely causes Josiah to form this impression?
A. Mr. Burns defines topics gradually and progressively.
B. Mr. Burns shares stories about his own troubles with customers.
C. Mr. Burns states that aggressive customers are disruptive in every way.
D. Mr. Burns offers Josiah advice about how to handle difficult customers.
E. Mr. Burns appreciates Josiah's questions and uses them as a way to generate conversation.
Answer
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