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Question
Jovina, a delivery manager, is required to inform a client that she will not be able to make his delivery by the required date. Her company has been dealing with a labor strike, which will delay the delivery by almost a week. Since Jovina has a good relationship with this client, she expects him to understand. In which of the following ways should Jovina put across the negative message to her client?
A. She should first inform him about the strike and then state that the delivery will be delayed.
B. She should clearly and unemotionally tell him that there might be a delay in delivery, but she should not provide any other information.
C. She should begin by telling him that one of her team members had forgotten to inform her of the delivery date.
D. She should mention the delay at least a few times in the body to ensure the message is clear to him.
E. She should end her message with an apology and a statement of regret.
Answer
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