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Question
Leah and Michael, two middle-management employees, recently gave oral presentations to the same client. During her presentation, Leah offered solutions and interpreted the clients' questions as requests for more information. Michael, however, offered assurance and saw the clients' questions as ways to keep up a casual conversation and build a better personal connection. The differences in Leah and Michael's interpersonal communication styles are most indicative of their _____.
A. spatial cues
B. listening styles
C. conversational styles
D. time management abilities
E. conflict resolution techniques
Answer
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