Question

Lillian works as a climate campaigner at an environmental organization in China. In the past few months, she has been working on multiple projects which has left her drained. She shares her work woes with Victoria who sits in the next cubicle. She says to her, "In the last three months, I have worked on eight campaigns. There is always so much work that I have been working on weekends as well. It is extremely exhausting." Explain how best Victoria can respond to Lillian which will demonstrate active listening skills.

Answer

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