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Question
List the factors by which an audience's reaction is influenced.
The factors by which an audience's reaction is influenced are as follows:
1. Does the presenter of a message and the audience have a good relationship?
2. Does the organization treat people well?
3. Has the audience been warned of possible negatives?
4. Has the audience bought into the criteria for the decision?
5. Do communications after the negative decision build goodwill?
Answer
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