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Question

Match the business practice type with its definition.
a. BPR (Business Process Reengineering) e. ERP (Enterprise Resource Planning)
b. CRM (Customer Relationship Management) f. JIT (Just In Time)
c. EAI (Enterprise Application Integration) g. MRP (Manufacturing Resource Planning)
d. EDI (Electronic Data Interchange) h. TQM (Total Quality Management)
1/ All facets or resources of a business are integrated; software is used to track resource usage.
2/ Ongoing process that helps businesses evaluate and redesign practices to improve overall performance by improving speed, quality, and costs.
3/ The ability to transfer data between companies using networks so that they can buy, sell, and trade information.
4/ When the parts are produced or ordered only when they are needed.
5/ When top management focuses on all departments and employees to ensure quality in products and services.
6/ The use of master production schedules, sales forecasts, inventory status, and other data to reduce cash flow and increase profitability by determining a plan for manufacturing.
7/ The use of compatible, networked software modules and databases to ensure unrestricted processes.
8/ Identifying, acquiring, and maintaining clients by automating sales, marketing, and customer service.

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