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Question
Measurement and control occur at what stage in the change process?
a. At the end
b. Throughout
c. At the beginning and at the end
d. In the middle until everything is established
Answer
This answer is hidden. It contains 12 characters.
Related questions
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Change leaders should make every effort to create the most precise measurement systems possible.a. Trueb. False
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What gets measured affects the direction and outcome of a change initiative.a. Trueb. False
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What does working the plan entail?
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What is the purpose of responsibility charting?a. To add to the annual report as a change-action documentb. To keep the projects at the forefront of employees’ minds, even if the responsibilities are irrelevantc. To keep projects on track and provide accountabilityd. To use guilt and public shame to get people to finish their assigned tasks
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Which of the following is an example of emergent change?a. Organizational downsizing due to rapid growthb. A change initiative to modify the culture piloted by customer and staff feedbackc. A situation when the magnitude of the change is incremental in natured. Top-down structural changes to respond to changes in the market
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Discontinuous change involves a major break from the change.a. Trueb. False
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Change teams may include all of the following people except:a. Outside consultantsb. People who are completely committed to the changec. People who are open-minded and flexibled. A brand-new employee who has fresh eyes on the organization
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What are Hunsakers four internal roles a change agent can play?a. Catalyst, solution giver, process helper, and resource linkerb. Positional leader, respected leader, knowledge leader, and networking leaderc. Starter, worker, helper, and finisherd. Dissenter, critical thinker, encourager, and champion
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What is the difference between an experienced change agent and an expert change agent according to Miller?a. Experienced agents believe that powerful communication will convince people to sign on to a changeb. Experts understand that people have a limited capacity to absorb change and power, and sanctions aren’t sufficient to convince othersc. Experts believe that people may not be ready to change, so a comprehension plan must be developed to implement the visiond. Experienced agents understand that clear communication is the key to getting others on board with change
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Change agent effectiveness is a function of what three things?a. Charisma, action, and situationb. Personality, vision, and situationc. Personality, reputation, actiond. Situation, urgency, personality
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What are the four types of change leaders mentioned in the book?a. The emotional champion, the developmental strategist, the intuitive adapter, and the continuous improverb. The charismatic speaker, the quiet leader, the thoughtful relationship builder, and the small win makerc. The persuasive strategist, the intuitive planner, the brilliant thinker, and the ferocious fighterd. The developmental strategist, the charismatic speaker, the brilliant planner, and the intuitive improver
Q:
People who have experienced long periods of stability and minimal change are likely to respond to change in which of the following ways?a. Feeling unsettled with a higher perceived riskb. A tendency to trust periods of increased changec. A predisposition to try new strategies and tactics than the ones they have usedd. With anger and bitterness
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Recipients of change are usually passive participants.a. Trueb. False
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Resistance to change should be avoided at all costs.a. Trueb. False
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Stakeholders with a positive commitment and a high understanding of the change will provide the strongest consensus.a. Trueb. False
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The early majority is the most apt group to seek change.a. Trueb. False
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Which of the following aspects of culture is most difficult to change?a. Cultural artifactsb. Espoused beliefs and valuesc. Underlying assumptionsd. How people relate to one another
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Organizational culture has a standard definition that is widely understood.a. Trueb. False
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Organizational politics are not an inherently negative force.a. Trueb. False