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Question
Meyer is a customer service executive. While responding to a customer complaint, he considers the customer's expectations and the customer's point of view. He writes, "Please find a document attached to this e-mail. You can find therein the criteria for exchange and replacement of products." He uses language that is legalistic to avoid legal problems. As a best practice in business communication, which of the following should Meyer do to improve his response e-mail?
A. Use herein instead of therein.
B. Avoid using legalistic language.
C. Write the e-mail from his point of view.
D. Increase the legalistic language use.
E. Begin his message with "Gentlemen, please find a document"
Answer
This answer is hidden. It contains 212 characters.
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