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Question
ms. brown, the cfo of southern general hospital, argues that benchmarking can measure both services and activities of an ongoing project. mr. oconnell, a prominent hospital board member, disagrees. he argues that the hospital provides services and thus only services should be considered in a benchmarking project. from a conceptual viewpoint, who is correct?
a. mr. oconnell, the board member
b. ms. brown, the cfo
c. neither of the above
Answer
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