Question

One fundamental difference between a process chart and a process map is that

A) the process chart uses a time dimension, while a process map is not time-oriented

B) the process chart includes the supply chain, while the process map stays within an organization

C) the process chart is more like a table, while the process map is more like a schematic diagram

D) the process chart focuses on the customer and on the provider's interaction with the customer, while the process map does not deal directly with the customer

E) None of these is true, because a process chart and a process map are the same thing.

Answer

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