Question

One of the most important aspects of quality improvement is the idea of reducing the variability in a product or service. For instance, a major bank has worked to reduce the variability in the service time at the drive-through. The managers believe that the standard deviation in service time should not exceed 30 seconds. To test whether this goal is being achieved, a random sample of n = 25 cars is selected each week and the service time for each car is measured. Last week, the mean time was 345 seconds with a standard deviation equal to 38 seconds. Given this information, if the significance level is 0.10, the critical value from the chi-square table is about 34.3.

Answer

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