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Question
One study of 195 critical incidents in banking and medical settings showed that a major difference between effective and ineffective listening was
a. how well the message was understood.
b. how easy it was to remember the message.
c. whether the message was of importance to the listener.
d. whether the message could be remembered.
e. the kind of feedback offered.
Answer
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Related questions
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a. external noise
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a. a conscious focus on communicating effectively.
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a. a content dimension.
b. a relational dimension.
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d. no dimensions unless the communicators intend them to.
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a. True
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Communication competence is a trait that people either possess or lack.
a. True
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Q:
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a. True
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Q:
A self-fulfilling prophecy is
a. an accurate prediction about anothers behavior, based on background knowledge.
b. a prediction about ones own behavior, based on past experience.
c. a prediction that affects the outcome of ones own or anothers behavior.
d. a mistaken prediction which fails to occur.
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Q:
The term self-concept refers to
a. the sum of ones physiological, social, and psychological attributes as perceived by an impartial observer.
b. the way an individual believes others perceive her/him.
c. the total of an individuals own beliefs about his/her physical characteristics, intelligence, aptitudes, and social skills.
d. the sum of ones psychological, social, and physical attributes as perceived by a significant other.
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Q:
The private self you honestly believe you are.
a. reflected appraisal
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Q:
Reference groups are
a. people whose self-concepts we have influenced.
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Q:
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a. are likely to approve of others.
b. perform well when being watched.
c. work harder for critical people.
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Q:
If you want to change your self-concept, you should
a. have realistic expectations and perceptions.
b. ask others to send you only positive messages.
c. take yourself less seriously.
d. It is not possible to change the self-concept
Q:
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a. True
b. False
Q:
Recall a time when you experienced a powerful emotion. Describe how the four components of emotions affected the way you felt, and hence how you communicated in the situation.
Q:
You ought to keep in touch more.
a. fallacy of causation
b. fallacy of shoulds
c. fallacy of overgeneralization
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Q:
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a. express all your emotions to your friends.
b. try to recognize your emotions.
c. be glad you have debilitative emotions.
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Q:
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a. True
b. False
Q:
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a. gender roles
b. occupational roles
c. relational roles
d. cultural roles
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b. psychological traits.
c. membership.
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Q:
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a. punctuation
b. interpretation
c. empathy
d. attribution error
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Q:
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a. punctuation
b. interpretation
c. empathy
d. attribution error
e. androgynous behavior
Q:
Being able to pick out your sisters comments from a babble of voices at a party illustrates the organizational principle of
a. figure-ground organization.
b. alternative patterning.
c. perceptual freezing.
d. selection of empathetic other.
e. attention to the irritating.