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Question
One way to avoid being accused of defamation is to stick to the facts when communicating with customers.
Answer
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Related questions
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In high-context cultures, ________ media are often more effective than ________ ones.
A) leaner, richer
B) oral, written
C) foreign, domestic
D) none of the above
Q:
The richest communication medium is
A) a phone call.
B) IM.
C) an email.
D) a face-to-face conversation.
Q:
In part, media richness refers to
A) the cost of sending a message through a particular medium.
B) the popularity of a specific medium.
C) a medium's ability to facilitate feedback.
D) the difficulties involved with using a particular medium.
Q:
VoIP is a
A) widely used format for sending documents electronically.
B) technology for making telephone calls via the Internet.
C) highly technical videoconferencing program.
D) type of voice-to-text translation software.
Q:
Which media would be best for keeping in touch with a sales team whose members live in several different states?
A) Written media
B) Oral media
C) Electronic media
D) Presentations
Q:
You're writing a proposal to give permission to some employees at your company to telecommute. You know management will be skeptical, so you should
A) be as straightforward as possible about stating your conclusions and recommendations.
B) avoid stating your conclusions and recommendations.
C) use less evidence in support of your points.
D) build your case carefully, stating clear reasons for each conclusion you draw and recommendation you make.
Q:
The three primary steps involved in preparing a business message are
A) planning, writing, and completing.
B) informing, persuading, and collaborating.
C) defining the purpose, the main idea, and the topic.
D) satisfying the audience's informational, motivational, and practical needs.
Q:
Xenophobia is the fear of
A) crises.
B) working in unfamiliar environments.
C) strangers and foreigners.
D) change.
Q:
Applied to nonwhite U.S. residents, the term minority is
A) increasingly inaccurate.
B) still accurate in states such as California and Texas.
C) accurate only for the female population.
D) the only politcally correct option.
Q:
List at least three areas of nonverbal communication that can differ widely among cultures.
Q:
When writing for multicultural audiences, it's important to
A) be brief.
B) be direct and assertive.
C) address international correspondence exactly as you would in the U.S.
D) explain that you aren't sure about what they expect.
Q:
If you will be living in another country where English is not the official language but you will be doing business in English, you
A) will not need to learn that country's language.
B) should learn only those words that are absolutely necessary for getting around.
C) can show respect by making an effort to learn the language.
D) should only deal with natives who can speak English.
Q:
Asking a colleague "How was your weekend?" is
A) an effective greeting in any culture.
B) accepted in the U.S., but considered intrusive in some cultures.
C) never acceptable in a business environment.
D) grounds for a lawsuit.
Q:
People in the United States generally
A) view hard-earned material comfort as a worthy goal.
B) believe that people who work hard are no better than those who don't work hard.
C) condemn materialism and prize a carefree lifestyle.
D) spend far less time on the job than German workers.
Q:
To convey meaning in a low-context culture such as the one existing in Germany, people rely more on
A) gestures and vocal inflection.
B) indirectness and metaphors.
C) situational cues.
D) explicit verbal communication.
Q:
Teams need to learn how to handle ________ : clashes over differences in ideas, opinions, goals, or procedures.
Q:
In the ________ phase of team evolution, team members reach a decision and find a solution that is acceptable enough for all members to support (even if they have reservations).
Q:
Group ________ are informal standards of conduct that members share and that guide member behavior.
Q:
Group loyalty can lead members into ________, a willingness to set aside personal opinions and go along with everyone else, even if everyone else is wrong.
Q:
Unlike with verbal language, the meanings of nonverbal signals are consistent across cultures.
Q:
Briefly describe at least three advantages of a diverse workforce.
Q:
Cultural ________ is the pattern of physical cues, environmental stimuli, and implicit understanding that convey meaning between two members of the same culture.
Q:
Cultural ________ is the practice of accepting multiple cultures on their own terms.
Q:
Cultural ________ is an appreciation for cultural differences that affect communication and the ability to adjust ones communication style to ensure that efforts to send and receive messages across cultural boundaries are successful.
Q:
In many Asian societies, younger employees generally avoid disagreeing with senior executives in public.
Q:
Ethnocentrism is the tendency to have an equally unbiased view of all ethnic groups.
Q:
Culture is inborn, not learned.
Q:
Most people belong to only one culture.
Q:
During conversations with non-native English speakers, you should
A) immediately rephrase statements they don't seem to understand.
B) avoid paying too much attention to nonverbal feedback.
C) avoid including any words or phrases from their native language.
D) do none of the above.
Q:
To English-speaking U.S. listeners, Arabic speech may sound
A) excited or angry.
B) disinterested.
C) timid.
D) all of the above.