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Question

Operations Management, 11e (Heizer/Render)

Section 1 The Strategic Importance of Layout Decisions

1) The objective of layout strategy is to develop an effective and efficient layout that will meet the firm's competitive requirements.

Answer: TRUE

Key Term: The strategic importance of layout decisions

2) Which of the following is NOT one of McDonald's "seven major innovations"?

A) the Happy Meal

B) drive-through windows

C) breakfast menus

D) play areas

E) self-service kiosks

Answer: A

3) The objective of layout strategy is to:

A) minimize cost.

B) develop an effective and efficient layout that will meet the firm's competitive requirements.

C) maximize flexibility.

D) minimize space used.

E) maximize worker satisfaction.

Answer: B

4) Identify McDonald's seven major innovations.

Answer: The seven major innovations are indoor seating, drive-through windows, breakfast menus, play areas, the "Made by You" kitchen system, the self-service kiosk, and the 21st century look.

5) In what specific areas does the layout decision establish a firm's competitive priorities?

Answer: Layout decisions establish a firm's competitive priorities in regard to: capacity, processes, flexibility, and cost, as well as quality of work life, customer contact, and image.

Section 2 Types of Layout

1) The layout approach that addresses trade-offs between space and material handling is called the fixed-position layout.

Answer: FALSE

Key Term: Warehouse layout

2) The ________ layout's main objective is to equalize the task time for each station.

A) work cell

B) fixed position

C) office

D) job shop

E) product oriented

Answer: E

3) A hospital's layout most closely resembles which of the following?

A) product oriented

B) work cell

C) job shop

D) project

E) retail

Answer: C

Key Term: Process-oriented layout

4) What layout strategy deals with low-volume, high-variety production?

A) fixed-position layout

B) retail layout

C) warehouse layout

D) office layout

E) process-oriented layout

Answer: E

Key Term: Process-oriented layout

5) "A special arrangement of machinery and equipment to focus on production of a single product or group of related products" describes what layout type?

A) fixed-position layout

B) intermittent production

C) job shop

D) work cell

E) warehouse layout

Answer: D

Key Term: Work cell

6) A good layout requires determining:

A) material handling equipment.

B) capacity and space requirements.

C) environment and aesthetics.

D) cost of moving between various work areas.

E) all of the above

Answer: E

7) Which of the statements below best describes office layout?

A) positions workers, their equipment, and spaces/offices to provide for movement of information

B) addresses the layout requirements of large, bulky projects such as ships and buildings

C) seeks the best personnel and machine utilization in repetitive or continuous production

D) allocates shelf space and responds to customer behavior

E) deals with low-volume, high-variety production

Answer: A

Key Term: Office layout

8) To develop a good facility layout, what must be determined?

Answer: You need to consider the following to determine a good layout: material handling equipment, capacity and space requirements, environment and aesthetics, flows of information, and cost of moving between various work areas.

9) Identify the seven fundamental layout strategies. Describe the use of each one very briefly.

Answer:

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