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Question
(p. 98 Fig 5.4) When people are resisting because of adjustment problems, the ________________ approach for overcoming resistance to change should be used.
A. education plus communication
B. facilitation plus support
C. negotiation plus agreement
D. manipulation plus co-optation
Answer
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Related questions
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(p. 102) Which of the following is a principle for creating a learning organization?
A. Scientific reductionism
B. Philosophical analysis
C. Reactive viewpoint
D. Systems thinking
Q:
(p. 98 Fig 5.4) The drawback of the manipulation plus co-optation strategy for overcoming resistance to change is that:
A. it can be very time-consuming if many people are involved.
B. it can be very time-consuming and expensive and still fail.
C. it can lead to future problems if people feel controlled.
D. it can be risky if it leaves people mad at the initiators.
Q:
(p. 98 Fig 5.4) The advantage of the education plus communication strategy for overcoming resistance to change is that:
A. it is a relatively easy way to avoid major resistance.
B. it is relatively quick and inexpensive.
C. people will often help implement the change.
D. no other approach works as well.
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(p. 98 Fig 5.4) The advantage of the explicit and implicit coercion strategy for overcoming resistance to change is that:
A. it is relatively quick and inexpensive.
B. people who participate will be committed to implementing the change.
C. people will often help implement the change.
D. it is speedy and can overcome any kind of resistance.
Q:
(p. 92) ________________ have an indirect impact on the supervisor.
A. Technological changes
B. Changes internal to the organization
C. Changes endorsed solely by the upper management
D. Environmental changes
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(p. 101) As the rate of change increases for today's organizations, the ability to innovate has become obsolete.
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(p. 100) Innovation is usually confined to a few departments or to a small group of "innovations."
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(p. 100) Innovation involves coming up with new ideas, whereas creativity involves implementing the new idea.
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(p. 160) What is a "tickler" filing system?
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(p. 167) Which of the following refers to the practice of working from home or while traveling and being able to interact with the office?
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B. Flextime
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(p. 166) Which of the following provides needed targets for work completion?
A. A deadline
B. Whistleblowing
C. A report
D. Brainstorming
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(p. 166) Supervisors should try to avoid using deadlines because they tend to create too much stress.
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(p. 160) In a "tickler" filing system, issues are placed in a chronological file under the date that some future action needs to be taken.
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(p. 116) One problem with ________________ is that the person is at risk should management react negatively or defensively to the information provided.
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B. employee dishonesty
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B. Human relations
C. Loyalty
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(p. 135) Planning is generally concerned with:
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B. future and past decisions.
C. the future impact of today's decisions.
D. analyzing past decisions that were wrong.
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(p. 135) Planning is basically concerned with future decisions.
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