Question

(p.186)Because drugstore chains realize that nearly three-fourths of the visitors to a drugstore are there just to pick up a prescription, drugstores have found it profitable to stock a variety of products that have typically been found in supermarkets and convenience store. Stakeholders receive a(n) _____ message when they go to a drugstore to pick up an antibiotic prescription and are able to buy milk and bread without having to go to another store.
A.planned
B.functional
C.unplanned
D.product
E.service

Answer

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