Question

Perform a Pareto analysis on the following information:


Reason for unsatisfying stay at hotel Frequency
Unfriendly staff 6
Room not clean 2
Room not ready at check-in 3
No towels at pool 33
No blanket for pull-out sofa 4
Pool water too cold 3
Breakfast of poor quality 16
Elevator too slow or not working 23
Took too long to register 7
Bill incorrect 3
Total 100

Answer

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