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Question
(p.186)Jerome stopped at Brewster's and purchased himself a chocolate ice cream cone. As he was exiting the store, the cone developed a leak and dripped ice cream all over his expensive suit. At that point, he swore to never buy Brewster's ice cream ever again. In terms of the messages that stakeholders receive, Jerome received a(n) _____ message.
A.Planned
B.Functional
C.Unplanned
D.Product
E.Service
Answer
This answer is hidden. It contains 71 characters.
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