Question

(p.186)The price of a bottle of Chivas Regal Scotch, the use of Federal Express delivery by Lands' End and the workmanship found in a well-crafted wicker rocking chair are all examples of which type of company/brand-related messages that are sent to company stakeholders?
A.Planned
B.Functional
C.Unplanned
D.Product
E.Service

Answer

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