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Question
Ramone, an account manager for a large IT provider, has set his quota for next year 20% higher and decided to improve customer satisfaction quality by 10%. What MBO step was Ramone performing?a) Goal setting
b) Monitoring
c) Performance evaluation
d) Formal review
e) Self-control
Answer
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Related questions
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Which case found that layoffs of white workers to establish racial or ethnic balances were illegal?
a) Griggs v. Duke Power.
b) Washington v. Davis.
c) Wyant v. Jackson Board of Education.
d) U. S. v. Paradise.
e) Wards Cove Packing Company v. Antonio.
Q:
An allegation of discrimination could be supported under the restricted policy infraction test in which instance?
a) Company position advertisements state that travel is required, approximately 10-12 days per month.
b) The XYZ company has a policy of promoting from within. They only hire inexperienced, newly graduated applicants, mostly from local universities.
c) A large Baltimore-based financial institution has no African-Americans on the payroll.
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b) Generalist centers
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a) Compensation and benefits manager
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Q:
Chris is a human resource professional who is currently working with line managers to reward those employees who are creative and innovative. Chris's work is aligning HR strategy with which organizational strategy?
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b) Customer intimacy
c) Customer/Market focus
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Q:
To assist the organization in its strategic direction, which of the following must HRM NOT do?
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b) Be forward thinking
c) Take the lead regarding the "people" dimension of the organization
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Q:
The main thrust of the _____ is to promote staffing activities.
Q:
________ are designed to assist employees in advancing their work lives.
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The _________ paved the way for the human relations movement.
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Q:
Frederick Taylor is often regarded as the father of scientific management.
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a) codes of ethics.
b) acquisitions.
c) sustainability.
d) employee morale.
e) corporate improvement programs.
Q:
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a) Inclusion
b) Diversity
c) Ethics
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Q:
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b) a set of rules or principles that defines right and wrong conduct.
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HRM is often involved in all of the following for their contingent workers except
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Ivan is the vice-president of human resources for a large manufacturing organization involved in work process engineering. What kinds of training needs should he anticipate?
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Q:
a) suspensionb) Drug-Free Workplace Act of 1988c) Fair Credit Reporting Act of 1971d) Polygraph Protection Act of 1988e) hot-stove rulef) drug testingg) written verbal warningh) Implied employment contracti) dismissalj) employment-at-will doctrinek) disciplinel) whistle-blowingm) honesty testn) Privacy Act of 1974o) written warningA concept rooted in nineteenth-century common law, which permitted employers to discipline of discharge employees at their discretion.
Q:
The Fair Credit Reporting Act of 1971 allows employers to secretly check the credit history of job applicants.
Q:
The Drug-Free Workplace Act of 1988 requires federal contractors to actively pursue a drug-free environment.
Q:
An allegation of discrimination could be supported under a geographical comparison test in which instance?
a) Mary, a 50-year-old chemical engineer, responded to a position advertised as "Chemical Engineer: BS in Chemical Engineering, plus 5 years' experience or equivalent." She received a form letter in response that said applications were no longer being accepted for this position. She saw the same position advertised 2 days later.
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Q:
You are vice-president of human resources of a large pharmaceutical manufacturer. Your firm has a longstanding tradition of promoting from within. New hires are fresh college graduates with no experience, no advanced degrees. Your firm is being sued by Ed, a 45-year-old MBA, who has attempted to apply for a general manager job. He knows the position is available because the incumbent died and the obituary was public information. He is claiming age discrimination. Which of the following discrimination defenses should be employed?
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b) McDonnell-Douglas Test
c) Geographical comparison
d) Performance ratio comparison
e) Seniority systems