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Question

Ratterman and Son, is a custom landscaping company. Data in the table below show results for the question "Would you recommend us to a friend?" from 50 customers who were sampled over the duration of one week.

Customer NumberNPS Rating Customer NumberNPS Rating Customer NumberNPS Rating Customer NumberNPS Rating Customer NumberNPS Rating
16 118 214 311 418
29 129 229 329 429
310 137 239 333 439
49 144 2410 349 449
55 151 259 359 452
610 163 2610 367 465
76 177 275 374 479
89 186 2810 3810 4810
94 195 2910 399 499
107 2010 306 405 508

Calculate the net promoter score.

a. 14%

b. 17%

c. 24%

d. 27%

Answer

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