Question

Regional Manager Sue Collins would like to know if the mean number of telephone calls made per 8-hour shift is the same for the telemarketers at her three call centers (Austin, Las Vegas, and Albuquerque). A simple random sample of 6 telemarketers from each of the three call centers was taken and the number of telephone calls made in eight hours by each observed employee is shown below.

Observation
Center 1 AustinCenter 2 Las VegasCenter 3 Albuquerque
1827271
2686381
3777473
4806068
5697076
6787380
Sample Mean75.66768.66774.833
Sample Variance33.86733.46726.167

Using = .10, test for any significant difference in the mean number of telephone calls made at the three call centers.

Answer

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