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Question
Research indicates that becoming friends with your customers is almost always bad for business.
Answer
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Related questions
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Using concrete examples, explain how two of the following needs are served by communication: physical, relational, identity, spiritual, instrumental.
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The concept of perceptual filters states that everyone will derive the same meaning from any given message.
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In the communication process, noise can be either physical or psychological.
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Researchers use which term to describe how aware people are of their own behaviors?
a. cognitive complexity
b. self-monitoring
c. adaptability
d. self-disclosure
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Different cultures have different standards that define competent communication. This cultural variation speaks to which element of communication competence?
a. effectiveness
b. sensitivity
c. appropriateness
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According to the text, which of the following is NOT a necessary characteristic of interpersonal communication?
a. It defines relationships.
b. It happens over time.
c. It relates to intimate information.
d. It occurs between people.
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As defined in the textbook, communication can help us grow spiritually in all of the following areas EXCEPT
a. developing a sense of our values.
b. articulating morals (beliefs about right and wrong).
c. discouraging the spirituality of others.
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One lesson that research has taught us is that many of the average persons beliefs about deception are wrong (e.g., lack of eye contact is a good clue to deception; most people are good at spotting deception; it is harder to lie to a suspicious person than an unsuspicious one). Offer reasoned speculation as to why peoples beliefs about interpersonal deception are, on average, so inaccurate. Consider the potential roles played by emotion, religion, the media, and the mind or psyche.
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How do the principles of interpersonal deception theory factor into the process of deception?
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Deception done for the right reasons is not really deception.
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Many forms of politeness and discretion involve being deceptive.
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According to deception research, which of the following behavioral changes is a reliable cue to deception?
a. increased smiling
b. reduced vocal pitch
c. decreased eye contact
d. decreased gesturing
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Research indicates that the average person can detect deception approximately what percentage of the time?
a. 25%
b. 40%
c. 55%
d. 73%
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Lying under oath is known as
a. fraud.
b. perjury.
c. omission.
d. dissimulation.
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Which of the following statements about power is FALSE?
a. Power is known as a single-dimension concept.
b. Power is always present.
c. Power can be positive or negative.
d. Power is context-specific.
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Which of the following statements about collectivistic cultures is true?
a. In conflict, group priorities are more important than individual priorities.
b. Individuals are more likely to avoid conflict altogether.
c. Parties involved in a conflict are likely to enlist a mediator to help reach an agreement.
d. All the answers are correct.
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Jon recently stopped a conflict with his girlfriend, Ana, and said to her, You dont know how to have a disagreement without losing your temper and swearing! Ana replied, Well at least I want to confront the issues instead of avoiding them! Jon and Anas exchange is an example of
a. the content dimension of conflict.
b. the relational dimension of conflict.
c. metaconflict.
d. pseudoconflict.
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Which of the following statements accurately reflects the idea of reframing a conflict?
a. thinking of conflict as a game when you traditionally think of it as a battle
b. engaging in a cooling-off period before you have a conflict discussion
c. trying to see a conflict from someone elses point of view
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Felix had been angry with his roommate Hector for some time. Hector was always playing his music so loudly that Felix couldnt concentrate, much less have a conversation on the telephone. Despite his anger, he hadnt expressed his feelings to Hector. Which of the following is true of this situation?
a. Hector and Felix are engaged in conflict, because Felixs anger is sufficient to produce conflict.
b. Hector and Felix are not engaged in conflict, because the source of their conflict is not interpersonal.
c. Hector and Felix are engaged in conflict, because conflict can exist under the surface for some time.
d. Hector and Felix are not engaged in conflict, because conflict must be expressed.
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Which of the following is true with respect to interpersonal conflict?
a. It involves independent parties.
b. It involves perceived scarce resources.
c. It occurs within oneself.
d. It is synonymous with disagreement.
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Identify, define, and provide an example of each of the five conflict strategies identified by Blake and Mouton. If it helps, you can draw the diagram that represents the five styles. Next, identify which conflict style fits you. Which features of your personality led you to select that style and not the others?
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Identify and discuss two cultural dimensions that influence how people manage conflict.
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Traditional gender socialization encourages men to use accommodating conflict management strategies.
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The topics that gay and lesbian couples experience conflict over tend to differ from the conflict topics of heterosexual couples.
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Explain the basic principles behind Petronios communication privacy management theory. How do couples/families decide the process of sharing information? How are these rules communicated to others? What advantages are there to sharing information freely with outsiders? What are the advantages of keeping information private?
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Your textbook identified two important patterns of emotional expression that distinguish happy from unhappy couples. Describe the two patterns of emotional exchange in detail. Of the two, which do you feel is more damaging to a couple? Justify your choice by drawing from other information you have learned in the chapter about satisfying and dissatisfying intimate relationships.
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Compare and contrast family roles and family rituals, giving concrete examples of each.
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Single-parent families can include biological children, step-children, and/or adopted children.
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Open relationships are observed between heterosexual, bisexual, and homosexual individuals alike.
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Just because friendship is voluntary, that doesnt mean we choose our friends arbitrarily.