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Question
Roller-Tell Inc., a major supplier of components to the automobile industry, has recently confronted a crisis as one of its manufacturing units has been forcefully shut down by the local union. As a result, the company has been unable to meet the customer demands appropriately. As the owner of the business, the most appropriate way for the firm to handle this crisis is to:A. delegate as much as possible of the crisis management to the employees.
B. make the process of dealing with the problem as open as possible.
C. keep employees, customers, and suppliers isolated from the crisis.
D. avoid admitting that there is any issue hampering production.
Answer
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