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Question
Ryan works in an ice cream parlor. He has been told that the tables should be cleaned up quickly after customers leave so that the next customers do not have to sit at dirty tables. It's a busy night. Ryan's boss finds dirty dishes on two unoccupied tables while Ryan is socializing with some friends instead of cleaning up. Which of the following steps of the coaching model should Ryan's boss ideally take first?A. Refer to past feedback.
B. Get a commitment to the change.
C. Describe desired performance.
D. Describe current performance.
Answer
This answer is hidden. It contains 19 characters.
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