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Question
Sally's mother is very angry with her for being late to an important social engagement. After listening to her mother, Sally explains that she understands her mother is angry with her lateness and that it was important to her that Sally be on time. Sally says she will work on being on time in the future, particularly for special events. Sally is handling her mother's anger effectively bya. suppressing her own emotions.
b. recognizing and accepting her anger and giving her feedback.
c. diverting her attention.
d. minimizing the problem.
Answer
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Case 2.1
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Case 1.1
John and Mabel's company, High-Tech Solutions, is a medium-sized high-tech firm with a core employee group of highly skilled professionals. Around this core is a group of twice as many part-time contract programmers and other computer professionals. As they win programming contracts, they hire contract workers. When work slows, they let the part-timers go but keep their core group. Their target industries are facing increasing government scrutiny and possible regulation due to the number of firms that are doing poor work and causing long-term problems for customers.
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Case 1.1
John and Mabel's company, High-Tech Solutions, is a medium-sized high-tech firm with a core employee group of highly skilled professionals. Around this core is a group of twice as many part-time contract programmers and other computer professionals. As they win programming contracts, they hire contract workers. When work slows, they let the part-timers go but keep their core group. Their target industries are facing increasing government scrutiny and possible regulation due to the number of firms that are doing poor work and causing long-term problems for customers.
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b. sexual harassment.
c. the challenge of managing one of the key human relationships each of us has.
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