Question

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms. The performance rating was 80%. The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time). The allowance factor is 8%. What is the standard time per unit?

A) 0.42 minutes

B) 16.0 minutes

C) 17.4 minutes

D) 20.0 minutes

E) 21.7 minutes

Answer

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