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Question
Stacy was pleased when positive comments about her products appeared on a blog but became discouraged when other reviewiers panned the same products. Stacy must remember:
a. business owners cannot absolutely control how their businesses are viewed by consumers.
b. customers will misuse the products, resulting in negative comments.
c. people are more likely to share complaints than compliments.
d. if she wants more positive comments, she will have to write them herself.
Answer
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