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Question
Surface acting and deep acting are parts of:
A. burnout.
B. role conflict.
C. emotional labor.
D. role ambiguity.
E. locus of control.
Answer
This answer is hidden. It contains 151 characters.
Related questions
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In order to build common norms and values, a company adopts the rites of integration.
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Managers are better recruiters than human resource and corporate recruiters. Present supporting claims to this statement.
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Good recruiters "sell" their organizations to good candidates. Contradict the statement.
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B. General mental ability test
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Which of the following is an example of a performance test?
A. Cognitive ability test
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Which of the following is an example of adverse impact?
A. A company isolating an employee because of his sexual orientation.
B. A company rejecting applications from people with disabilities on the assumption that they cannot adequately do the job.
C. Evaluating an employee less favorably because the recruiter disapproves of his cultural beliefs.
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Since companies are obliged to be discrete about their standardized selection processes, applicants must not be informed about the process.
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List down three positive and three negative effects of conflict in an organization.
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Which of the following indicators shows that a party will be competitive, rather than cooperative, during negotiations?
A. Negotiating issues are primarily financial.
B. They have a pattern of being cooperative in past negotiations.
C. They want to maintain a good relationship with the other party.
D. This negotiation is part of a long-term ongoing negotiation process.
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Carl decided that the conflict situation he faces with his fellow department heads at a remote location is not that important. The issue is trivial, and he rarely works with anyone from that location. The issue should be resolved soon. What conflict management style should he use?
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B. Accommodation
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Which of the following is a disadvantage of employing the collaborative conflict management style?
A. It does not take relationships into account.
B. It does not save time.
C. There is no commitment to reach a solution under which everyone benefits.
D. Perspectives from different groups cannot be merged.
E. People do not feel committed to the agreed upon solution.