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Question
The best time for college students to begin developing a job-search strategy is
A) about six months prior to graduation.
B) noweven if they are a year or more away from graduation.
C) no earlier than the second semester of their junior year.
D) immediately after graduation.
Answer
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When composing negative messages, it is important to use language that conveys respect and avoids a(n) ________ ________.
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When you deliver bad news about business transactions (such as a delayed order shipment), you should always apologize to the audience.
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You can help establish the right tone in a negative message by using positive words rather than negative, counterproductive ones.
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When writing an employment termination letter, you should
A) include words that are open to interpretation, such as difficult and untidy.
B) clearly present the reasons for the action.
C) not get too caught up in trying to preserve a good relationship with the employee.
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A letter rejecting a job applicant should
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Using the indirect approach, the negative news comes
A) immediately after the buffer.
B) immediately before the reasons.
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D) at the very end.
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One way to be tactful when giving your reasons for bad news is to
A) explain why the decision is good for you and your company.
B) highlight, if possible, how your negative decision benefits the recipient.
C) explain that the decision is based on company policy.
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A) present enough detail to make your conclusion compelling.
B) explain what your decision is before you explain why you have reached it.
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D) do all of the above.