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Question
The board of directors at Blaine Glassworks want their company's products to be of higher quality than the products of other companies in the market, and think that they are hitting this target. However, a recent survey found that customers rate the company's products as below average due to the inferior process design specifications in the company. This is an example of _____ in the GAP model.
a. Gap 2
b. Gap 3
c. Gap 4
d. Gap 5
Answer
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Related questions
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In the context of the triple bottom line _____ sustainability measures include corporate ethics and governance.
a. environmental
b. social
c. economic
d. political
Q:
Which of the following statements is true of sustainability?
a. Sustainability practices lead to better public perception.
b. Sustainability practices are limited to service-providing firms.
c. The use of sustainable technology reduces short-term operational costs.
d. The application of sustainable technology is limited to the agriculture industry.
Q:
Which of the following statements is true of goods-producing processes?
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c. They require more flexibility and adaptation to special circumstances than service processes.
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a. The cooling provided by an air conditioner
b. The customer service hotline of an electronics company
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_____ management is defined as the science and art of ensuring that goods and services are created and delivered successfully to customers.
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Q:
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a. True
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Q:
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Q:
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a. True
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a. True
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a. True
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Q:
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a. They occur as a result of excessive stock.
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c. They result in additional costs.
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Q:
In the context of ABC inventory analysis, which of the following statements is true of class A items?
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