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Question
The board of directors of Esten Inc. is planning an incremental change within the company. In order to reduce employee resistance to the change, the management provides encouragement, training, channels for communicating problems and complaints, and ways of helping overcome performance pressures. Which of the following approaches has been used by Esten to deal with the resistance to change?a) Facilitation and support
b) Participation and involvement
c) Manipulation and cooptation
d) Explicit and implicit coercion
Answer
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