Question


The brochure for Spa Sydell has photographs of people enjoying the various spa amenities. By seeing the pictures of available treatments at the spa, a customer has a better idea of what she is buying. Spa Sydell uses a brochure to help customers deal with the __________ that is associated with using the service.
A. incongruity
B. inconsistency
C. inventory costs
D. inseparability
E. intangibility

Answer

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