Question

The Dean of Students is introducing a new campus policy on alcohol use. After the presentation, he will respond to questions from students, local residents, and reporters. To prepare for this question-and-answer session, the Dean should

a. ask his staff to anticipate potential questions.

b. write out answers to potential questions.

c. practice the delivery of his answers.

d. all of the above.

e. a and b only.

Answer

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