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Question
The decline in customer satisfaction for outsourced call centers highlights which aspect of outsourcing risk?
A) cost
B) quality
C) core competency
D) erratic utility functionality
E) technological
Answer
This answer is hidden. It contains 1 characters.
Related questions
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Average outgoing quality (AOQ) usuallyA) worsens with inspectionB) stays the same with inspectionC) improves with inspectionD) may either improve or worsen with inspectionE) is the average quality before inspectionAnswer: C
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