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Question
The first step toward settling a conflict is to
A. recognize that a rational settlement is possible.
B. placate those with whom you disagree.
C. determine which group members are most likely to impede progress.
D. redefine the conflict to avoid some of the thorny aspects.
Answer
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Related questions
Q:
Some people use the Internet to pretend to be someone they are not. How do you feel this affects their interactions with others both on- and offline?
Q:
Define self-concept, and describe the part played by role-taking in the development of self-concept.
Q:
Which area of the Johari window should be dominant in order to enhance interpersonal relationships?
A. the hidden area
B. the unknown area
C. the open area
D. the blind area
Q:
The Johari window is a model of self-awareness and
A. self-denial.
B. self-destruction.
C. self-discipline.
D. self-disclosure.
Q:
The term idiocentric refers to
A. a collected orientation.
B. a collectivistic orientation.
C. an individualistic orientation.
D. none of these
Q:
To a large extent, your self-concept is shaped by
A. environment.
B. people around you.
C. both environment and people around you.
D. none of these
Q:
The halo effect describes
A. the principle that we fulfill the expectations of others.
B. the principle that we fulfill our own expectations.
C. the ability of first impressions to color subsequent impressions.
D. primarily perceiving anothers mostly positive qualities.
Q:
People who have a large hidden area in the Johari window
A. fear exposure.
B. want to know much more about the people with whom they relate.
C. expect to be accepted.
D. do not avoid becoming known to others.
Q:
What are the four quadrants of the Johari window?
A. people, messages, channels, noise
B. message, encoder, interpreter, decoder
C. referent, source, stimuli, receiver
D. open area, blind area, hidden area, and unknown area
Q:
Eric Berne calls the rules for living we learned while growing up that spell out our roles and how to play them:
A. identify scripts
B. international scripts
C. unusual scripts
D. none of these
Q:
The nature of the self is
A. unaffected by how you think people perceive you.
B. unaffected by how you look at people.
C. unaffected by past experience.
D. derived from experience and projected onto future behavior.
Q:
Pessimists fail more frequently than optimistseven when success is attainable.
A. true
B. false
Q:
People around us greatly shape our self-concept.
A. true.
B. false
Q:
In Japan the word for different is the same as the word for wrong. Compare and contrast a culture in which the goal is to become as much like others as possible with a culture in which the goal is to distinguish oneself from others. How does the effective communicator adapt when in the company of people who are more at home with an alternative cultural convention?
Q:
The expansion of domination of one culture over another is
A. cultural groups.
B. cultural imperialism.
C. cultural narcissism.
D. none of these
Q:
Nestor made every attempt to avoid communicating with members of the dominant culture. He was using the strategy of
A. accommodation.
B. accounting.
C. separation.
D. surgery.
Q:
Cultures in which members are more likely to compromise and negotiate to resolve conflicts are said to be
A. polychromic cultures.
B. feminine cultures.
C. high-power-distance cultures.
D. individualistic cultures.
Q:
Co-culture members who attempt to maintain their cultural identity while they seek to establish relationships with members of the dominant culture are using a strategy of
A. globalization.
B. accommodation.
C. separation.
D. confusion.
Q:
Members of masculine cultures
A. tend to value relationships.
B. are more likely to value quality of life.
C. are more apt to seek win-win solutions.
D. tend to value competitiveness and strength.
Q:
A(n) _____ consists of a system of knowledge, beliefs, values, customs, and behaviors used and shared by members in daily living.
A. co-culture
B. subculture
C. culture
D. anticulture
Q:
In Korea, crossing your legs is a sign of
A. a relaxed attitude.
B. a social error.
C. the thing to do.
D. respect for the elderly.
Q:
The digital divide refers to the lack of access to online information by the elderly, poor, and others around the world.
A. true
B. false
Q:
Ethnocentrism is the tendency to see your culture as superior.
A. true
B. false
Q:
We may be most important in individualistic countries.
A. true
B. false
Q:
Do you believe that we are becoming the tools of our tools? In what ways, if any, do you believe that technology tends to overshadow or enhance our one-to-one communication efforts? Explain.
Q:
Describe your use of technology during the day and evening. Are you on Facebook? Do you Twitter? Play video games? Use a mapping program to get from one place to another? In your opinion, should we reduce the amount of technology in our lives?
Q:
Give examples of public, purposeful, and accidental messages you have recently sent or received.
Q:
Briefly explain why it is important to improve your effectiveness as a communicator and how this course can help you achieve that goal.
Q:
Draw and discuss a communication model, comparing and contrasting it to one shown in your text.
Q:
The proverb, Even the emperor cannot buy back one single day implies that
A. the emperor has no clothes if he cannot communicate effectively.
B. the emperor is an ineffective communicator.
C. communication is unrepeatable and irreversible.
D. communication is repeatable and reversible.