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Question
The intangibility element of a service refers to the fact that it
A. has value that can only be determined by using subjective criteria.
B. can't be held, seen, or touched before the purchase decision.
C. requires the ability to provide the service even in times of no demand.
D. can maintain or accumulate good will with customers.
E. can be objectively evaluated.
Answer
This answer is hidden. It contains 87 characters.
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