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Question
The main role of the meeting leader is to be passive and let others speak without interference.
Answer
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When composing negative messages, it is important to use language that conveys respect and avoids a(n) ________ ________.
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The direct approach is never used for negative messages.
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You can help establish the right tone in a negative message by using positive words rather than negative, counterproductive ones.
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When writing an employment termination letter, you should
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B) clearly present the reasons for the action.
C) not get too caught up in trying to preserve a good relationship with the employee.
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A letter rejecting a job applicant should
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When you are refusing a routine request, you
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Using the indirect approach, the negative news comes
A) immediately after the buffer.
B) immediately before the reasons.
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D) at the very end.
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One way to be tactful when giving your reasons for bad news is to
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B) explain what your decision is before you explain why you have reached it.
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