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Question
The rhetorical model of communication views communication as the practical art of discourse.Answer
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Organizations should be as complicated as the problem they seek to address.
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Coordinating the interaction between the federal government and local police to deal with
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Standing in line to get through security at an airport requires little need to control emotion.
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, or collective beliefs about how organizations work and how change happens, can be confirmed or disrupted during an organizational change.
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conflict lasts for a long time and is often very difficult to resolve.
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stereotypes are not viable explanations for understanding the impact of personal factors on choices about conflict resolution strategies.
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tactics are being used when a mediator attempts to secure information and clarify misunderstandings.
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In communicating dissent, one should
a. present persuasive direct factual appeals.
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c. express ideas to someone who can make a difference.
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Eleni works as a conflict arbitrator for the federal government. Her role differs from a management/union mediator because
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When a mediator uses procedural tactics, he or she will regulate the tone of the interaction.
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An arbitrator facilitates a dispute but holds no decision power.
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a. explicit
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c. vigilant
d. cultural
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The concerns an individual's sense of responsibility, autonomy, and cooperation within the participative system.
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is most concerned with tracking data and developing processess for cataloguing and retrieving those data.