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Question
The three reactions to organizational change outlined in the text are resistance, uncertainty, and .Answer
This answer is hidden. It contains 16 characters.
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Standing in line to get through security at an airport requires little need to control emotion.
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, or collective beliefs about how organizations work and how change happens, can be confirmed or disrupted during an organizational change.
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Reactions to organizational change by lower level employees that interfere with change implementation processes are calleda. the ownership tension.b. resistance.c. group feedback.d. valence responses.
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conflict lasts for a long time and is often very difficult to resolve.
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stereotypes are not viable explanations for understanding the impact of personal factors on choices about conflict resolution strategies.
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tactics are being used when a mediator attempts to secure information and clarify misunderstandings.
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In communicating dissent, one should
a. present persuasive direct factual appeals.
b. package dissent with a solution.
c. express ideas to someone who can make a difference.
d. all of the above
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When a mediator uses procedural tactics, he or she will regulate the tone of the interaction.
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An arbitrator facilitates a dispute but holds no decision power.
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a. explicit
b. descriptive
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d. cultural
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The concerns an individual's sense of responsibility, autonomy, and cooperation within the participative system.
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is most concerned with tracking data and developing processess for cataloguing and retrieving those data.