Question

The work flow process chart is being used by the health information manager to gather data about the release-of-information (ROI) process. Which of the following represents data about a delay in the ROI process that would be found by using a work flow process chart?
a. The ROI employees have an attitude problem.
b. The ROI staff are not cross-trained.
c. One staff member is working a lot of overtime.
d. It takes 15 days to get a record copied.

Answer

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