Question

Theta Cleaning Corp. wants to use the house of quality matrix in designing and developing a new vacuum cleaner. What is the first step that Theta Cleaning should take?

A. Identification of customer requirements

B. Determination of the relative value or weight of customer requirements

C. Identification of the engineering attributes that determine the performance of the vacuum cleaner

D. Evaluation of the competing products to determine how well they meet customer needs

Answer

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