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Question
Thomas, a customer service representative, lost his temper with a customer on the phone. When confronted, Thomas insists it was not his fault because the customer yelled at him first. Thomas is evidencing ______impression management.
a. protective
b. acquisitive
c. indirect
d. intentional
Answer
This answer is hidden. It contains 1 characters.
Related questions
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Step ______ explains the following when experiencing a difficult passage: Dont define yourself as a failure when things go wrong, but remain optimistic and self-confident. Learn from your mistakes.
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b. 2: accept personal responsibility
c. 3: reflect
d. 4: seek support
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a. remind people of their humble beginnings
b. garner appreciation for companys growth
c. give value to all the hard work put in over the years
d. all of these
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a. The storyteller may use personal experiences to teach a moral lesson.
b. The storyteller will always tell an accurate depiction.
c. The storyteller may use a narrative to promote a better understanding of a complex concept.
d. Stories have been around since the beginning of time.
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An individual that considers ethical issues as a routine part of their decision-making process evidences perceptional moral attentiveness.
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Emotions should be kept separate from reasoning.
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a. magnitude of consequences
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a. fear of failure
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a. preconventional
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a. an agency that measures the effects of global warming on the earth
b. a quarter of all UN delegates committed to more global ethical living
c. the largest voluntary corporate citizenship group in the world
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Sustainability efforts increase the level of employee engagement.