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Question
Tiffany Crowe works as a showroom executive at a clothing boutique in London. Today, she is in a positive mood and instantly greets and smiles at a customer who walks into the store. The customer feels welcomed by her response. While browsing the store, Crowe helps the customer with products and passes on her positive mood to the customer. The customer leaves the store feeling content with a smile on her face. Which of the following best describes this situation?
A) emotional contagion
B) positivity offset
C) cognitive dissonance
D) framing effect
E) bandwagon effect
Answer
This answer is hidden. It contains 377 characters.
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